RESOLVED: Video Playback Error November 3, 2022

Dear Digication Community,

UPDATED - This issue is resolved.

Users experienced an error with the Digication video player. Instead of playing a video, the player displayed an error stating that “No compatible source was found for this media.”

Our team determined the video player was attempting to play an incorrect version of the video file, and the team updated the video player to correct this problem. 

We are very sorry for the frustration and difficulty this caused for our community!

Kind regards,

Your friends at Digication

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