Version: Kora Courses, April 14, 2023 or later
Permissions required: Student
In Digication, usernames and passwords are either assigned to users by the school, or managed through the institution's single sign-on process by integrating with other authentication systems.
Once a user has received their login credentials, they can access Digication by going to the school's login page. Login pages usually start with "https://" followed by the school's domain and ending with ".digication.com." If you are unsure of the address for your school's Digication login page, please refer to your school's ePortfolio orientation materials or contact support@digication.com for assistance.
- Once you are on your school’s login page, select Login (1).
- If your school uses Digication’s native login, the following window will appear when the login button is selected. Enter your login credentials (2), then click Login (3).
- If your school allows for multiple means of logging in, they will appear in a list on the left side of the login window. Common options will be your school’s authentication system, or an Alumni/Guest login.
- Select your method of logging in from the list, and then click the login button (1) to be taken to the login screen.
Troubleshooting tips
Most login problems come down to your sign-in method or your password. Work through these in order:
- Check your sign-in method. If your school uses SSO or asks you to sign in through a learning management system or portal, sign in there with your school account. Digication does not manage those credentials, so if they are not working, contact your school's IT or help desk.
- Your password is case sensitive. Type any capital letters exactly as they were set.
- Reset your password (native login). Use the "Forgot your password? Click here." link on your school's login page. If your school uses SSO or a learning management system, the reset link may not appear and you cannot reset through Digication; reset through your school's system or contact your school's help desk.
- Try a quick technical fix. If you are on the right page using the right method, clear your browser's cache and cookies, or try a different browser.
If you still cannot log in, some issues can only be resolved by your school or by Digication:
- Your school can help with login credentials, SSO, or a deactivated account.
- Digication support can help if your email is not recognized and none of the above applies, or if you are hitting a technical error. You may not have an account yet, or the email on file may differ from the one you are entering. Contact support@digication.com. To protect your account, support may first ask you to verify your identity.