New Digication FAQ

Frequently Asked Questions About New Digication

If this is New Digication, how should we describe the Digication we are using now to end users to whom we give access to all the new features?
We recommend referring to the Digication you are using now as Digication Classic. We will be using this terminology in our support materials as we transition as well.


Will you continue to support Digication Classic?
Millions of ePortfolios have been created using Digication Classic. The viewing of Digication Classic ePortfolios will be supported for as long as browsers allow us to do so. Digication Classic ePortfolio editing will also be supported for as long as browsers allow users to do so, however, after September 1, 2018, it is important to consider the following:

  • If users encounter any issues with the tools our support team will advise them to migrate to New Digication;
  • We will not be performing any further development in Digication Classic ePortfolio tools;
  • Our Help Desk materials will transition to focus on New Digication;
  • Our support team will be providing support for New Digication ePortfolios;
  • New ePortfolios can only be created using New Digication


What happens to ePortfolios owned by alumni who may not be back to upgrade their ePortfolios?
The viewing of Digication Classic ePortfolios will be supported for as long as browsers allow us to do so. Optionally, all alumni will be able to upgrade their ePortfolios to New Digication once it has been enabled for your system. Upgrading a Digication Classic ePortfolio to New Digication is a feature currently in development.

After I upgrade to New Digication, can I switch back to Digication Classic?
When upgrading an ePortfolio from Digication Classic, you will have the option to make a duplicate of the existing ePortfolio. After doing so, you will effectively have two independent versions of the ePortfolio, one Digication Classic version and one using new Digication. If you decide at that point you are not ready to use New Digication, you can simply delete the new version and continue with your existing Digication Classic ePortfolio. However, you may not upgrade any new Digication ePortfolios you may create back to Digication Classic.

Will New Digication work on my phone or tablet?
New Digication is not mobile ready yet but we plan to support mobile in the future.

What are the file size limits?
You can upload files up to 1GB in size. There is no limit on the number of files you can upload, or the overall size of your ePortfolios.

How does it work with media files?
If you upload images or video files, Digication will automatically upgrade them to an appropriate file type and size for efficient viewing. For audio files, any MP3 files can be played back without any further plugins.

Is there any improvement in supporting word, excel, powerpoint files?
Word, Excel, and PowerPoint files can be uploaded and displayed inline. Please note that advanced functionality such as animations or effects in PowerPoint will not be supported.

How can I test New Digication?
To try it out, simply send us a list of email addresses for anyone who should have access.
Administrative tools so that Admins can enable access to New Digication for end users at their school.

Once an account has been given access, a users can simply log in to their Digication account as they normally would. Then, under “My ePortfolios,” they will click on the green plus sign or the Create New ePortfolio button. They will be guided through the option to create an ePortfolio in New Digication.

How should I roll out New Digication at my school?
Depending on whether you are a newcomer to Digication or have been using Digication for many years, you may consider different roll-out plans. You should read through the section “Does New Digication support ALL features found in Digication Classic?” and see if there are any critical features that are not yet supported in New Digication. If so, you should consider a campus wide roll-out after those features are fully supported in New Digication. If you are an existing Digication user and have significant support infrastructure, you may want to take this Fall semester as a time to pilot with smaller groups while adjusting your existing support materials and infrastructure. Our support team is also available to provide consultation regarding roll-out strategies.

What if some users at my school want to stick with Digication Classic?
We understand that some users may already be committed to Digication Classic. You have until at least September 1, 2018 to transition your system to New Digication. If you need more time, simply let us know and we can work with you on a case-by-case basis. Once your school transitions to New Digication at a system level, end users will no longer create ePortfolios using Digication Classic. However, end users will be able to continue using Digication Classic and will be able to choose on a per-ePortfolio when they would like to migrate a Digication Classic ePortfolio to New Digication. We will continue to support the viewing and editing of existing ePortfolios created in Digication Classic as long as browsers do for those users that choose not to migrate.

What if I want some of my ePortfolios to be in Digication Classic, and some in New Digication?
This option is absolutely possible! In fact, we believe we will be supporting the viewing of Digication Classic for many more years to come and editing of Digication Classic ePortfolios will be supported for as long as browsers allow users to do so. We will, however, be limited by the change in browser technology in future years. However, you will be able to upgrade Digication Classic ePortfolios to New Digication on a per-ePortfolio basis whenever you see fit.

Does New Digication require Flash or any plugins other than the browser?
New Digication does not require Flash or any other plugins in most browsers. Some browsers, however, that do not give access to the microphone or camera will utilize the Flash plugin.

What browsers does New Digication support?
Digication will support all versions of the following browsers updated within the last year:

  • Chrome
  • Firefox
  • Internet Explorer
  • Safari and Mobile Safari
  • Chrome for Android and iOS


How should I provide feedback or submit feature requests?
Please click here to let us know your thoughts. (Please note you must be logged in to your Digication Help Desk Account to post new requests.)

Is there any documentation on New Digication?
Yes! We will be continuing to add documentation on New Digication here.

* Does New Digication support templates?
New Digication supports system level templates that can be easily managed by administrators. It will work the much the same way as Digication Classic. Any system administrators will be able to turn any existing New Digication ePortfolios into a system-wide template.

We do not yet support course level templates but our development team is working on this feature.

* What should I do with existing ePortfolio templates?
Existing Classic ePortfolio templates can remain in place in your system for users still using Digication Classic. When migration tools are available your school may want to update existing templates to New Digication.

New Digication ePortfolio templates are managed in a separate page within the Administration tools for your school’s system. New Digication templates are only available for end users given access to New Digication.

* Will New Digication work in my LMS?
New Digication will work with LMS integrations your school may already have in place. The only limitations at this time are the ability to submit an ePortfolio and to enable a course level ePortfolio template created in New Digication.

Is there any additional cost to use New Digication?
No, there is no additional cost to use New Digication.

Do I have to be a designer to use New Digication?

No, you don’t have to be a designer to use New Digication. Over time, we will provide a library of pre-built styles so that anyone can easily create beautiful ePortfolios.

Is New Digication hard to use?
We hope not! We spent the last two years designing a much more intuitive user experience from the ground up in order to make Digication easier to use. Having said that, if you have any suggestions on how to make it even easier, let us know here.

Can you provide training?
Yes, we would love to! Please feel free to schedule a time to meet with us by emailing support@digication.com or join one of our upcoming webinars.

Is consultation available for schools planning their migration to New Digication?
Absolutely! Please feel free to schedule a time to meet with us by emailing support@digication.com or join one of our upcoming New Digication Implementation webinars.

* Is New Digication accessible?
New Digication is not accessible at this time but will be later this year. A newly updated VPAT document will be made available in Summer 2017. At Digication, we care deeply about making all our tools accessible and are committed to doing so. During the initial launch of New Digication, we will continue to refine our user experience. If you have any accessibility concerns or suggestions, please provide feedback here.

* Does New Digication work with my existing custom modules?
With the current release of New Digication, existing custom modules will not be supported. But we are working hard to support existing custom modules as soon as possible. Let us know if you have urgent needs for any specific custom modules and we will work with you.

* Does New Digication allow embeds?
Yes, it does! New Digication supports over 400 approved embeddable services. If there are any specific embeds that we do not yet support, let us know!

* Does New Digication support ALL features found in Digication Classic?
New Digication brings with it many highly anticipated features such as the ability to embed PowerPoint, Word, and Excel documents in-line, upload files up to 1 gigabyte in size, audio, video and image capture, mobile uploads, drag-and-drop file uploading, and simplified text editing and layout design. We are also working to support key features found in Digication Classic. However, during this initial transition period, there will be a gap in some supported features. Here are the features that are not supported currently:

  • Comments + Conversations
  • Upgrading Digication Classic ePortfolios to new Digication ePortfolios
  • Submitting ePortfolios as assignments in Digication
  • Course Level Templates
  • Style library
  • Organizer
  • Publish All Pages
  • Custom CSS

* Will Digication provide more themes and styles to choose from?
We are working on a brand new style library for selecting pre-designed styles as well as options to save and apply new custom created styles.

* Can my school customize themes and styles for our students?
New Digication does not use themes but we are developing features that will allow schools to create custom styles for students.

Does this change how the rest of the Digication works, such as the course area and the assessment management system?
No, the rest of Digication still works the same way. However, over time, we will updating the course and assessment management system as well. Additional information about those changes will be shared with Administrators as we get closer to making them available.

* What are slides?
In New Digication ePortfolios, any pages can contain “slides”. Slides can be used to provide visual separation between different parts of a page. Each slide can have its own design options such as background images.

* Can I move modules between slides?
You will soon be able to move modules between slides. However, during the initial launch of New Digication, modules can only be moved within a single slide. We are working as quickly as possible to support the moving of modules between slides.

* Can I reorder slides or move slides from one page to another?
You will soon be able to reorder slides or move slides from one page to another using a brand new version of our Organizer tool. We are working hard to get this feature available for your use.

* This question may contain information related to future features that are not yet available.

 

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