All Digication users have access to our Help Desk where they are able to check on the status of any open support requests, as well as interact with us in our user community forums. Please note that users can still submit support requests and be helped without creating an account: all communication between users and our support staff will still exist in the email chains that are created when a user emails support at firstname.lastname@example.org
However, if you wish to create an account for the help desk and community forums, below are the steps you'll take to do so:
Add a Digication Support Email to your User Profile
Navigate to your user profile by clicking on your name in the upper right hand corner of your screen while logged into Digication. From there, scroll down to the area for "Digication Support Email," and enter an email in the open field. This email can be the same as your school and/or notification email. This email will be the address you will use when checking on support tickets as well as interacting on our community support forums.
Click on the 'Save' button
Once an email is entered and saved, a verification email will be sent to that address and a notification will appear on the page, giving you instructions on how to proceed.
Click on the verification link within your email
Once you click the verification link in this email, your email will be verified and you will return to your account.
Log into the Help Desk
After you've verified your email, you can go to https://support.digication.com/login to log into the Help Desk by searching for your school under "School or District Name," and entering your Digication username and password. Once logged into Digication's Help Desk, you have the ability to navigate the Knowledge Base for support articles, submit requests for support, and check on any existing support requests.
Here's how to submit a request to Digication support for help once you've logged into the Help Desk:
Click on 'Submit a Request'
Click on the "Submit a Request" tab.
Fill out all available fields and click on the 'Submit' button
Please make sure to also include any relevant attachments, such as screen shots of the issue you're having or any problematic files that aren't uploading correctly. The more information we have, the better we'll be able to assist you.
After your request has been submitted, you will be taken to a screen that allows you to view your existing requests.
Check Your Existing Requests
To view your existing support requests, click your name in the upper right hand corner of the screen and select "My activities" (1) from the dropdown menu. The default view will show you "My requests" (2) where all open requests will display.
View request history
Once a request has been submitted, clicking on "View request history," will allow the user to view all responses from the Digication support team, as well as add additional information and responses to the request.
Once a user has confirmed that a request fulfilled or an issue that was reported has been resolved, the request will be marked as solved and will disappear from the users list of existing requests.