RESOLVED: Login and Content Loading Errors May 21, 2024

Dear Digication Community,

UPDATE: This issue has now been resolved.

Some of our users are experienced login issues and error messages on Digication today. These issues affected users between approximately 10:15 AM and 11:00 AM Eastern on May 21, 2024.

Users saw "There was an error on this page" pop up error messages when loading some profile and notifications content and login trouble was experienced for users who log in through single sign-on. The error message could be closed during the incident to allow users to utilize other areas of the platform. 

Our development team investigated these issues and rolled back a change which had triggered the errors. The platform is fully-operational again.

We are truly sorry for the inconvenience and frustration this has caused, and for the disruption for our community today! 

Kind regards,

Your friends at Digication

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