Dear Digication Administrators,
All users were unable to sign in to Digication from approximately 5:36am to 7:02am Eastern time on October 27, 2026. This issue has been resolved.
Users who signed in with a password may have seen a message saying their password was incorrect, even when they entered the correct password. Users who were already signed in may have seen errors when they refreshed the page.
The errors were caused by a routine update released on the morning of October 27. A database change that the update depended on was not applied when the update went live, which prevented sign-in from working. Our engineers identified the cause and applied the database change, and sign-in was working again by approximately 7:02am Eastern time.
Passwords were not changed or affected by this issue. Users do not need to reset their passwords and can sign in as usual.
To prevent this from happening again, we have updated our release process so that required database changes are not skipped when an update goes live.
We are very sorry for the disruption this caused for your community, and we appreciate your patience while our team worked to resolve the issue.
If you have any questions, please reach out to our support team at support@digication.com.
Kind regards,
Your friends at Digication